At Sweetbite Sports, we want you to feel confident about every purchase. If something isn’t quite right, we’re here to help. Our return and exchange process is straightforward, fair, and designed to get you back to enjoying your gear as quickly as possible.
30‑Day Returns
Most items can be returned within 30 days of delivery for a refund or exchange, as long as they’re unused, in resaleable condition, and include all original packaging, tags, and accessories.
We take pride in what we sell, and we ask that returned items come back in the same condition you received them.
Eligibility
To qualify for a return:
- Items must be unused and in resaleable condition
- All original packaging, tags, and accessories must be included
- Proof of purchase (order confirmation or receipt) is required
Returns that don’t meet these criteria may be refused, but we’ll always review each situation with care and fairness.
Non‑Returnable Items
Some items are final sale and cannot be returned or exchanged:
- Final sale or clearance items (these are marked on the product page and at checkout)
- Used or demo equipment showing normal wear, such as paddles and racquets
- Custom work and labour-based services such as stringing, grip installation and paddle customization. If we made an error, see “Stringing and Service Issues” below.
How to Start a Return
- Email us at info@sweetbitesports.com within 30 days of delivery with your order number, the item you’d like to return, and the reason.
- Wait for our approval and return address. Please don’t send anything back before we’ve confirmed, since unapproved returns may be delayed or refused.
- Pack the item securely with all original packaging and accessories, and include your order number.
- Local Pickup orders: contact us first. We’ll arrange a time to meet you at the pickup location. Please don’t arrive without a confirmed time.
Include your order number and details about the item you wish to return.
We’re here to help and will guide you through the next steps.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a Sweetbite Sports error – such as receiving the wrong item or a defective product.
We recommend using a trackable shipping service to ensure your return is received safely.
Shipping fees paid on the original order are non‑refundable unless the return is due to our error.
Returns from the United States. U.S. customers are responsible for return shipping and for any customs duties, taxes or fees charged on the return. Duties and fees paid on the original shipment are included in our U.S. shipping charges and are non-refundable unless the return is due to our error. Please contact us before shipping a return so we can tell you how to complete the customs paperwork.
Refunds
Refunds are issued to the original payment method once the returned item is received and inspected.
Please allow 5–10 business days for the refund to appear on your statement after processing.
If the item shows signs of use or damage not caused by shipping, a partial refund or denial may apply. We’ll always communicate clearly if that happens.
Refunds cover the price of the returned item and the tax paid on it. Original shipping charges, including U.S. duties and fees, are not refunded unless the return is due to our error.
Exchanges
If you need a different size, colour, or model, please return the original item for a refund and place a new order for the replacement.
This ensures faster processing and accurate inventory availability.
Damaged in Transit or Wrong Item
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery and include
- Photos of the issue
- Photos of the packaging
- Your order number
We’ll review the situation and arrange a replacement, refund, or another solution that gets you taken care of.
We may request additional information to help us assess the issue.
For parcels that haven’t arrived at all, see our Delivery & Shipping Policy. If an item stops working properly after normal use, see “Warranty” below.
Stringing and Service Issues
- If we used the wrong string, tension or specification, or the workmanship wasn’t right, contact us within 7 days of pickup or delivery and we’ll correct it at no charge or refund the service.
- Normal string wear, breakage during play, and tension loss over time aren’t covered.
Warranty
We care about the things you buy from us. Warranty coverage varies by manufacturer and product type. We’ll review each case and do our best to help you find a fair solution.
What’s Typically Covered
- Manufacturing defects
- Faulty materials
- Issues that prevent normal use of the product
What’s Not Covered
- Normal wear and tear
- Accidental damage or misuse
- Improper care or unauthorized repairs
- Final‑sale or clearance items (unless defective on arrival)
How to Start a Warranty Review
If you believe your item may qualify for warranty support, reach out to us at info@sweetbitesports.com with:
- Your order number
- A brief description of the issue
- Photos or a short video showing the problem
We’ll review the details, check the applicable manufacturer warranty, and let you know whether the item can be repaired, replaced, or supported with a discount toward a replacement. We take product quality seriously—and we’ll always treat you like a real person, not a ticket number.
General Product Warranties (Tennis Racquets, Strings, Shoes, Bags, Apparel, Accessories)
Most products sold by Sweetbite Sports — including tennis racquets, shoes, bags, apparel, and accessories — are covered by the manufacturer’s standard warranty. These warranties typically require proof of purchase and do not require product registration.
Warranty decisions are made by the manufacturer and generally apply only to manufacturing defects, not wear‑and‑tear or accidental damage.
If you experience an issue with a general product purchased from Sweetbite Sports, please contact us and we will help assess the situation and guide you through the appropriate next steps.
Paddle Warranties (Pickleball)
Brands That Require Registration
Some brands require registration within a set time after purchase, so please register soon after buying.
Brands That Do Not Require Registration
- Pickle Poppers
- R.A.W.
- Zcebra
Sweetbite Paddle Support
Regardless of the brand’s warranty requirements, we’ll review your situation and do our best to help.
Here’s how we support you:
- We will assess the paddle to understand the issue.
- If the manufacturer accepts the claim, we’ll guide you through the process.
- If the manufacturer does not accept the claim, we may still be able to help.
- When a full replacement is not possible, we can offer a discount on a new paddle purchased from us
- Discount amounts vary based on the issue, condition, and circumstances
Our goal is to keep you playing and to make sure you feel supported, no matter the brand.
How to Start a Paddle Warranty Assessment
Please email us at info@sweetbitesports.com with:
- Your Proof of purchase
- Photos of the issue
- Paddle model and purchase date
We’ll review the information and guide you through the next steps.
Important Notes:
- Warranty eligibility and decisions are determined by the manufacturer
- Sweetbite Sports does not control or guarantee manufacturer outcomes
- Our replacement‑discount program is discretionary and assessed case‑by‑case
Cancellations
Orders:
You may cancel your order before it has been processed or shipped. Once an order is prepared or shipped, it can no longer be cancelled.
If you selected cash on pickup, you may cancel anytime before pickup since no payment has been collected.
To request a cancellation, email us at info@sweetbitesports.com with your order number as soon as possible.
Local Pickup orders paid on pickup that aren’t collected within [14] days may be cancelled and returned to stock.
Lessons & Services:
Lesson cancellations require 24 hours’ notice to avoid charges. Late cancellations may result in the loss of the session or applicable fees.
Weather‑related interruptions will be rescheduled or credited based on how much of the session was completed.
Still have questions?
Please contact us at: info@sweetbitesports.com