FAQs

We accept major credit cards (Visa, Mastercard), PayPal, Interac e‑Transfer, and cash on pickup. All payments are processed in Canadian Dollars (CAD).

Yes. All online payments are processed through trusted third‑party providers. We do not store full credit card numbers or sensitive payment details.

Credit card and PayPal payments are charged at the time your order is placed.

If you choose Interac e‑Transfer, payment must be sent and received before your items are delivered or picked up.

If you select cash on pickup, payment is collected when you arrive to pick up your order.

Yes — because our online store operates 24/7, we may process orders during evenings or weekends as our schedule allows. Carrier pickup and delivery times depend on their business hours.

Shipping carriers operate on their own schedules and may not pick up or deliver on weekends or holidays. Weekend processing on our end may not always result in faster delivery.

Yes. Once your order is ready, we’ll provide a pickup window based on our availability, and you may choose a specific time within that window that works best for you.

If you selected cash on pickup, payment will be collected when you arrive.

Standard pickup hours are Mon–Fri, 10 AM – 5 PM, but alternative pickup times may be arranged upon request depending on our availability.

Most items can be returned within 30 days if they are unused, in their original packaging, and in resaleable condition. For full details, please see our Returns & Exchanges Policy.

Email us at info@sweetbitesports.com with your order number and the item you’d like to return. We’ll guide you through the next steps.

Customers are responsible for return shipping unless the return is due to a Sweetbite Sports error (such as receiving the wrong item or a defective product).

Yes. For shipped orders, simply return the original item for a refund and place a new order for the replacement — this ensures faster processing and accurate inventory availability.

If you selected local pickup, we can often do a direct exchange in person as long as the replacement item is in stock. Just contact us to arrange a pickup time.

Final sale or clearance items are non‑returnable. If an item is marked final sale, it cannot be returned or exchanged.

Contact us within 7 days of delivery with photos of the issue. We’ll work with you to resolve the problem quickly.

Once your refund is approved, we process it right away. Your bank or payment provider may take additional time to post the funds to your account. Most refunds appear within 3–10 business days, depending on the payment method.

Refunds are processed as soon as they are approved, but it may take time for your bank or payment provider to post the funds to your account. Processing times vary:

• Credit cards: 3–10 business days
• Debit cards: 3–10 business days
• PayPal: usually 1–3 business days
• Interac e‑Transfer refunds: typically same day once sent

If it has been longer than expected, please check with your bank or card provider first. If they cannot locate the refund, contact us at info@sweetbitesports.com and we’ll be happy to help.

Orders can be cancelled before they are processed or shipped. Once an order is prepared or shipped, it cannot be cancelled.

If you selected cash on pickup, you may cancel anytime before pickup since no payment has been collected.

Yes — if your order has not yet been processed or shipped, we can adjust or partially cancel it. This includes removing an item you ordered by mistake or switching from shipping to local pickup.

Just contact us as soon as possible at info@sweetbitesports.com with your order number and the change you need.

Once an order has been prepared or shipped, changes may no longer be possible.

To cancel or reschedule a lesson, please contact us at least 24 hours in advance to avoid charges. Late cancellations may result in the loss of the session.

If a lesson is interrupted by weather and cannot continue safely, we’ll work with you to reschedule or offer credits based on how much of the session was completed.

Yes. All products sold by Sweetbite Sports are covered by the manufacturer’s warranty. Warranty terms vary by brand and product type, but we’ll always help you navigate the process.

Most manufacturer warranties cover:

• Issues that prevent normal use of the product
• Manufacturing defects
• Faulty materials

• Normal wear and tear
• Accidental damage or misuse
• Improper care or unauthorized repairs
• Final‑sale or clearance items (unless defective on arrival)

Email us at info@sweetbitesports.com with:

• Your order number
• A brief description of the issue
• Photos or a short video

We’ll review the details and guide you through the next steps.

No. The tennis racquet brands we sell do not require registration. Warranty claims are based on proof of purchase and the nature of the issue.

Most general products are covered by the manufacturer’s standard warranty. These warranties apply to manufacturing defects and require proof of purchase. Sweetbite will help assess the issue and guide you through the process.

Some brands require registration to activate warranty coverage. Others do not. If you’re unsure, contact us and we’ll confirm for you.

These brands require registration after purchase:

• Six Zero – Register here: Paddle Registration – Six Zero Canada
• Diadem – Register here: Paddle Registration – Diadem

These brands do not require registration:

• Pickle Poppers

• Zcebra

We’ll still help. If a manufacturer does not approve a claim, we can offer a discount on a replacement paddle purchased from us. Discount amounts vary based on the issue and circumstances.

Email info@sweetbitesports.com with:

• Proof of purchase
• A brief description of the issue
• Photos or a short video
• Paddle model and purchase date

We’ll review the information and guide you through the next steps.

Replace your overgrip when it feels worn, slippery, or uncomfortable, this helps maintain control and prevents fatigue during play. Players who sweat more or play frequently may need to replace grips more often.

Yes — we offer professional stringing and customization services.

A good guideline is to restring as many times per year as you play per week (e.g., 3 times a week = 3 times per year). This keeps your racquet performing consistently and protects against arm strain.

Lower tensions (40–50 lbs) give you more power and a softer feel, higher tensions (50–65 lbs) offer more control and precision. Your ideal tension depends on your skill level, racquet type and playing style.

With regular play, most paddles last 1–2 years before performance begins to decline. Competitive or frequent players may notice wear sooner.

A well‑maintained paddle helps you keep a reliable feel on your shots and reduces unexpected mishits.

Keep your paddle clean, avoid extreme temperatures, and store it in a protective cover. Wipe the surface regularly to maintain grip and responsiveness.

Simple care helps your paddle last longer and keeps the surface performing the way it should.

Yes — we offer beginner‑friendly lessons designed to build confidence, proper technique, and foundational skills. Whether you’re brand new or returning after years away, we tailor each session to your pace and goals.

Yes — we offer private, semi‑private, and small‑group lessons for both tennis and pickleball in Victoria and Saanich.

Private lessons are ideal if you want focused, one‑on‑one coaching tailored to your goals. Semi‑private lessons are perfect for two players who want to learn together at a similar pace. Small‑group sessions offer a fun, social way to build skills while still receiving personalized instruction.

Whether you’re a beginner, returning player, or looking to improve specific techniques, we’ll match the lesson format to your experience level and learning style.

No — you don’t need your own racquet or paddle to start lessons. If you already have equipment, you’re welcome to bring it. If not, we can provide gear for your session and help you find something that feels comfortable and suits your playing style.

Because we also carry a curated selection of tennis racquets and pickleball paddles, you can try different options during your lesson and get guidance on things like grip size, weight, and overall feel. It’s a great way to learn what works for you before deciding what to buy.

Just bring your racket or paddle, athletic clothes, court shoes, water, and a willingness to learn.

If you’re still deciding on equipment, that’s completely fine — we can provide gear for the session and help you get comfortable with what you’re using.

If something in your order isn’t correct, email us with your order number and a photo of what you received. We’ll fix the issue quickly.

Carriers sometimes mark packages as delivered a little early. Check:

• Around your property (porch, side door, garage)
• With neighbours
• With building management (if applicable)

If it still hasn’t turned up within 24 hours, contact us and we’ll help investigate.

Tracking updates may take 24–48 hours after the carrier scans the package. If it hasn’t updated after that timeframe, reach out and we’ll look into it.

If something is missing, email us with your order number and what didn’t arrive. We’ll sort it out right away.

Reach out to us directly at info@sweetbitesports.com and we’ll be happy to help.