Sweetbite Tours & Sports Ltd. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, sweetbitesports.com, make a purchase, or use our services.
By using our Site and Services, you agree to the practices described in this policy.
Information We Collect
We collect the following types of information:
Information You Provide Directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely by third‑party providers; we do not store full card numbers)
- Order details
- Service booking information (e.g., stringing, coaching)
Automatically Collected Information
When you visit our Site, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on the Site
- Referring website
This information helps us improve our website and user experience.
Cookies & Tracking Technologies
We use cookies and similar technologies to help our website function properly, improve your browsing experience, and understand how visitors use our Site.
What Cookies Do
Cookies help us:
- Remember your preferences
- Keep items in your cart
- Improve site performance and loading speed
- Analyze traffic and usage patterns
- Identify and fix technical issues
Types of Cookies We Use
- Essential cookies – Required for core functions such as checkout, cart, and security.
- Performance cookies – Help us improve speed and overall site experience.
- Analytics cookies – Provide insights into how visitors use the site (e.g., page views, navigation paths).
We do not use cookies to collect sensitive personal information.
Managing Cookies
You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality, including checkout and account features.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates
- Deliver products and services
- Manage service bookings
- Improve our website and offerings
- Prevent fraud and maintain security
- Comply with legal obligations
We do not sell your personal information.
Payment Processing
Payments are processed securely through trusted third‑party payment providers. We do not store full credit card numbers or sensitive payment data on our servers.
Interac e‑Transfer payments are processed through your financial institution and are subject to their security and privacy practices.
Sharing & Disclosure of Your Information
We may share your personal information with Service Providers – Trusted third parties who help us operate our business, such as:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email service providers
These parties only receive the information necessary to perform their services.
We may disclose information if required to:
- Comply with laws or regulations
- Respond to lawful requests
- Protect our rights, property, or safety
We do not sell or rent your personal information to third parties.
Data Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion (where applicable)
- Withdraw consent for marketing communications
- Disable cookies
To make a request, contact us at info@sweetbitesports.com.
Email & Marketing Communications
If you subscribe to our newsletter or marketing emails, you may receive updates about products, promotions, or services.
You can unsubscribe at any time using the link in the email or by contacting us.
We do not send marketing messages without consent.
Third-Party Links
Our Site may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites. Visiting third‑party sites is at your own risk.
Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.
International Transfers
Your personal information may be processed or stored in countries outside of Canada where our service providers operate. These countries may have different data protection laws than Canada.
When your information is transferred internationally, we rely on contractual, technical, and organizational safeguards designed to ensure that your information receives a level of protection comparable to Canadian privacy standards.
By using our Site or providing your information, you consent to the transfer of your data to service providers located outside of Canada.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Continued use of the Site after changes indicates acceptance of the updated Policy.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact: info@sweetbitesports.com