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Delivery & Shipping Policy

Applies to Canada & U.S.A.

At Sweetbite Tours & Sports, we’re committed to delivering your order safely and reliably across Canada and the United States. This page explains how we process, ship and deliver your order.

How we ship

All orders ship with Canada Post, Expedited Parcel within Canada and Tracked Packet – USA for US orders. Every shipped order has a tracking number. We may use a different Canada Post service if needed to get your order to you safely.

Processing Time

  • Processing time: Orders are typically processed within 1–3 business days.
  • Weekends and holidays: We may prepare orders in the evenings or on weekends, but shipping depends on Canada Post’s schedule.
  • Peak periods: Processing may take slightly longer. If there’s a delay, we’ll let you know.

Shipping Costs and Options (Canada & U.S.A.)

  • Standard shipping: Estimated delivery is 3–10 business days, depending on your destination. The estimate starts once your order has shipped.
  • How it’s calculated: Shipping fees are calculated at checkout based on your location, the size and weight of your cart, and the shipping method you select.
  • Currency: All shipping fees are shown in Canadian dollars (CAD).
  • Free shipping (Canada only): Free standard shipping on qualifying orders over $150 CAD within Canada. Qualifying orders are calculated after discounts and before taxes.
  • U.S. orders: Shipping charges include estimated import duties and fees.

Delivery Across Canada

  • We ship to all provinces and territories, from British Columbia to Newfoundland & Labrador.
  • Remote or northern regions may take longer because of Canada Post routes and service availability.

Delivery Across the United States

  • We ship across the United States, including Alaska and Hawaii, that Canada Post Serves.
  • Delivery times vary by destination.
  • Orders ship from Canada and are subject to U.S. customs processing, which can extend delivery times.
  • If your address can’t be selected at checkout, we’re not able to ship there at this time. Please contact us and we’ll let you know if we can arrange something.

U.S. customs requires import duties to be assessed and paid before parcels enter the United States. Our U.S. shipping charges include estimated duties and processing fees. If the duties on your order are significantly higher than estimated, we’ll contact you before shipping to adjust the charge, or cancel your order with a full refund. Duties and fees paid on a U.S. shipment are non-refundable if the order is returned.

Local Pickup (Victoria, BC)

If you select Local Pickup at checkout:

  • Your order will be prepared within 1–3 days, often sooner depending on our schedule.
  • By appointment only. We’ll email you when your order is ready and arrange a time to meet you at the pickup location.
  • Orders can only be collected once you’ve received our pickup confirmation and we’ve agreed on a time.
  • Please bring your order number and photo ID or a copy of your confirmation email.
  • Pickup Location: 3943 Quadra Street C Victoria, BC
  • Pickup Window (by appointment): Monday to Friday, 10 AM – 5 PM. Other times can be arranged on request.
  • If you can’t make your appointment, please let us know as soon as possible so we can reschedule. Orders not collected within 14 days may be cancelled and returned to stock.

Order Tracking

Once your order ships, we’ll email you a tracking number. Updates can take up to 24 hours to appear after Canada Post scans your parcel. You can follow your parcel on Canada Post’s tracking page.

Need It by a Specific Date?

  • Check delivery times first. Standard shipping delivery dates are estimates and are not guaranteed. Estimated delivery times start once your order has shipped, not when you place it.
  • Rush delivery may be available. If you need your order by a certain date, please email us at info@sweetbitesports.com or call 250-857-0709 before you order. We can often arrange a faster Canada Post service for an additional cost, depending on your destination and the timing.
  • Order notes. If you place an order and include a deadline in the order notes at checkout, we’ll contact you to confirm whether a rush option is possible and what it would cost. Rush shipping is only arranged once we’ve confirmed it with you.
  • No confirmation means standard shipping. If we haven’t confirmed rush shipping with you, your order will ship by standard service.
  • Once shipped, it can’t be upgraded. After an order has been mailed, we can’t speed up delivery.

Delivery Issues

Damaged Items:

  • Contact us at info@sweetbitesports.com within 7 days of delivery
  • include your order number and photos of the item and packaging.
  • We’ll open a claim with Canada Post and work with you toward a replacement or refund.

Order not received:

  • If your order hasn’t arrived, or tracking shows delivered but you can’t find it, check around your property and with neighbours.
  • Contact us at info@sweetbitesports.com within 7 days of the estimated delivery date
  • include your order number.
  • We’ll open a claim with Canada Post and work with you toward a replacement or refund.

Address errors:

  • If a parcel is returned to us because the address was incorrect, incomplete or unclaimed, we’ll contact you to reship, and the reshipping cost will be your responsibility.

Backorders

  • Placing a backorder allows you to reserve an item before it is restocked.
  • Backorders are fulfilled on a first‑come, first‑served basis.
  • Payment is processed at the time the order is placed to secure your position in the queue.
  • Estimated arrival dates are based on supplier information and may change due to logistics or production delays.
  • Most backordered items are replenished within 7–14 business days.
  • If a delay is expected to exceed 30 days, we will contact you with an update.

Important Notes

  • Delivery times are estimates. Canada Post delays, weather events, peak seasons and remote addresses can affect them.
  • Canada Post and their partner carriers may not operate on weekends or holidays.
  • If you need your order by a specific date, please contact us before ordering. See “Need It by a Specific Date?” above.
  • Please check your shipping address carefully at checkout. We can only change it before your order ships.
  • If a parcel is returned to us because the address was incorrect, incomplete or unclaimed, we’ll contact you to reship, and the reshipping cost will be your responsibility.
  • Shipping fees are non-refundable unless the return is due to a Sweetbite Tours & Sports error.

Questions? Email info@sweetbitesports.com or call 250-857-0709.

Last updated: October, 2026